Secret Guide to Social Media in Government

The Secret Underground to Social Media in Large Organizations

Well, I’ve finished work on it. A handy little guide for exploring the world of social media and building support for social media in a large organization.

(I admit it, I wrote the guide for government communicators, but thought that targeting it at large organizations would make it more useful to more people.)

I think the advice in this 23 page guide to secretly implementing social media in organizations could be equally useful for any government employee looking to try out new technologies - I’m pretty certain on that point, since I’m a government employee in real life.

You can find the guide at this link, and please feel free to share it with your friends, colleagues and bosses.

Here’s an excerpt, from the introduction:

How do you do it? How do you bring a spirit of innovation and experimentation to the communications shop of a large organization?

I’ve worked in a large organization – the government – for the last ten years. You can find bright, creative and resourceful people around every corner, in every department.

During the course of their careers, many of these people have thought of a move that could improve their work or their environment.

From experience, we all know that small changes in process or presentation are easily won. After all, it’s just another line on an approval sheet, or a tweak on the website.

Large organizations can also be convinced to launch a large-scale overhaul of their systems – whether it’s a supply chain, assembly process or online order system.

But it’s a real pain to get them to rethink their relationship with humans outside the security fence. After all, our customer service reps seem to be doing a good job, right? That sales force really does have a handle on the needs of the community, doesn’t it?

In speaking to hundreds of workers and managers for large organizations (government and private sector), I’ve been asked the same questions, over and over:

• How do you convince your boss to even experiment with social media?

• Doesn’t it mean a lot of extra work?

• Isn’t this sort of stuff blocked by our organizational policies?

This Secret Underground Guide to Social Media for Organizations is meant to help you answer some of those questions.

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7 Responses to “Secret Guide to Social Media in Government

  • 1
    Ian K
    March 15th, 2008 14:33

    Well done, Colin!

  • 2
    David Wilcox
    March 15th, 2008 15:37

    Excellent stuff Colin … and yes, it travels well. We would welcome any additional help over at The Membership Project (UK), where we are exploring what Web 2.0 may mean to membership organisations. Already commended the guide there http://tinyurl.com/2qq86b

  • 3
    Chamika
    March 15th, 2008 15:38

    Awesome job - loved all the quotes, the layout and writing style. Will be printing out copies for my colleagues and start the revolution.

    Thank you for taking the time for defining the ’skunkworks’ (as David Weinberger put it…)

  • 4
    Matthew Edmondson
    March 19th, 2008 04:26

    great stuff

    I have forwarded to my friends in LG. Lets see what happens. :)

  • 5
    Mike Kuajwski
    May 8th, 2008 14:34

    Great stuff Colin, I will definitely mention this guide in my social media marketing workshops catered to all public servants. We should meet up sometime. I’m in close contact with the team at TBO (CIO’s branch) responsible for changing all the current policies to allow for increased use of social media both internally and externally in the federal government. I’d like to show you the workbook I have developed as well.

    Cheers,

    MK

  • 6
    Emily
    May 15th, 2008 00:18

    Thanks for the guide, Colin!

    This is really helpful because 1) it helps me see that my organization is not all that backwards, 2) gives me strategies to get buy-in, and 3) encourages me to do so.

  • 7
    Don
    May 15th, 2008 05:19

    Governments and Social Media, Interesting concepts…not sure if they go together..

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